Privacy Policy
Last Updated: March 6, 2025
First Business Machines, Inc. (“FBM”, “Company”, “We”, “Us”, or “Our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.fbmcopiers.com (the “Service”).
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personally identifiable information, including but not limited to:
Name
Email address
Phone number
Business name
Address (City, State, ZIP Code)
Information submitted through service request forms (including QR submissions)
Photos uploaded through support forms
Usage Data
We may automatically collect information such as:
IP address
Browser type and version
Pages visited
Time and date of visits
Time spent on pages
Device identifiers
This information helps us improve website performance and user experience.
2. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Improve website functionality
Analyze usage patterns
Remember user preferences
You may disable cookies in your browser settings, but some parts of the website may not function properly.
3. How We Use Your Information
We use collected information to:
Provide and maintain our services
Process service requests and QR submissions
Respond to support inquiries
Provide driver downloads and technical assistance
Improve our website and service experience
Communicate updates or important service-related information
Comply with legal obligations
We do not sell your personal information.
SMS Communications & Mobile Information
If you choose to opt-in to receive SMS/text communications from First Business Machines, Inc., we may collect your mobile phone number and related consent information.
SMS opt-in data and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing purposes.
We use SMS communications solely for:
Service updates
Appointment confirmations
Service notifications
Support-related communications
Message frequency may vary.
Standard message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:
📧 fbm@fbmcopiers.com
📞 562-802-9044
4. Sharing of Information
We may share your information:
With trusted service providers assisting in website hosting or support operations
If required by law or legal process
In connection with a business transfer, merger, or acquisition
All third parties are required to protect your information in accordance with applicable laws.
5. Data Retention
We retain personal data only as long as necessary to fulfill service purposes, comply with legal obligations, resolve disputes, and enforce agreements.
6. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Request access to personal information we collect
Request deletion of personal information
Request correction of inaccurate information
Opt-out of certain data sharing (if applicable)
To exercise these rights, contact us at:
📧 fbm@fbmcopiers.com
📞 562-802-9044
We will verify your identity before processing requests.
7. Security of Your Information
We implement commercially reasonable security measures to protect your personal data. However, no online transmission or electronic storage method is 100% secure.
8. Children’s Privacy
Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact us:
First Business Machines, Inc.
13203 Rosecrans Ave
Santa Fe Springs, CA 90670
United States
📧 Email: fbm@fbmcopiers.com
🌐 Website: https://www.fbmcopiers.com
📞 Phone: 562-802-9044